Top 20 IT Services Companies - 2019
Waves of innovation are sweeping the IT services landscape while powering the technology growth engine that appears to be on the cusp of another major leap forward. It's no more about the next big thing but an iterative fusion of technologies coupled with the generous assistance of people and processes. MarketsandMarkets reports that by 2023, the managed IT services market will swell up to $282 billion from $180.5 billion last year. Business leaders are now realizing that internal expertise is insufficient to meet the growing demands of customers, both internal and external. Failing to deploy the vital technological infrastructure means risking the business and losing on loyal customers. Tasked with ensuring the operability of IT services and infrastructure, managed service providers (MSPs) are the key to uphold the trust and confidence of valuable customers.
With the adoption of technologies such as IoT, AI, cloud, edge computing, automation, and so on, organizations are now gaining a competitive edge while driving efficiencies. With the active IoT devices expected to double in number from 10 billion next year to 22 billion by 2025, it would immensely change the face of how businesses operate with smart devices making fact-based, real-time decisions. The presence of cloud is evident in almost every area today and it only seems to be growing. MSPs are now stepping forward to deploy both cloud and hybrid cloud computing to eliminate or minimize the need for hardware infrastructure, resulting in huge cost savings for businesses.
The complete IT environment is now focused on channelizing automation to replace the substantial amount of work done by humans. With automation technology on the rise, MSPs will witness a huge reduction in workloads, thereby increasing efficiency and productivity. The growth of Software-as-a-Service (SaaS) technology is enabling MSPs to assist enterprises in terms of scalability, cost saving, and security based on a subscription-billing model. Outcome-based services are another trend that can be seen today. MSPs are providing a suite of smart services that leverages building performance data to improve operational efficiency, the integrity of security systems, and maximize uptime.
Advancements in all these technologies also expose companies to cyber threats. This translates to a desperate need for effective security. To defend enterprises against any vulnerability, MSPs with their expertise are identifying weaknesses and safeguarding organizations' critical data, information, and other operational components.
For MSPs to be successful, they need to continuously put efforts in providing customers with best-in-class services from initial assessment to signing contracts. Staying abreast with the evolving trends will ensure faster capitalization and enable businesses to stay ahead of the curve.
With service providers for IT technology filling up to the brim in the industry, choosing the right partner is like finding a needle in the haystack for decision-makers globally. Mitigating this malady, our distinguished selection panel, comprising CEOs, CIOs, industry analysts, CIO Review’s editorial board narrowed the top 20 IT services companies that exhibit competence in delivering innovation in the IT sector.
We now present to you CIO Review’s “20 Most Promising IT Services Companies – 2019.”