Hessel underscores that the companies lack the bench strength and are budget-strapped to employ engineers—who are billable even when there are no projects—from across the globe. It’s difficult for companies to carry a bench and have their engineers all over the world. “We provide our managed IT services in 110 countries across the globe. Our extensive network of strategic partners specialize in supply chain management, unified communications, data networking, WiFi, data centers, electronic security, and network security,” states Hessel before highlighting that Source 1 Solutions does not bind its customers to contracts and help them control their budgets and maintain profitability with its pay-per-use model.
Hessel acknowledges that every customer is unique with their set of demands and needs. To this end, Source 1 Solutions identifies that uniqueness and caters to them with its highly customized services. The company’s in-house solutions architects work closely with the clients to understand the overall scope of their project. This is followed by drafting a clean and descriptive scope of work to ensure every stakeholder is on the same page. The uniqueness of Source 1 Solutions stems from the fact that all their projects are supported by its US-based Network Operations Center that provides 24x7 and 365-day supervision, monitoring, and management of the networks and servers.
We provide our managed IT services in 110 countries across the globe
Moreover, for every single query, instead of answering machines or outsourcing to other countries, the company provides Tier 1 engineers to solve clients’ problems in real-time. While managing the global projects, Source 1 Solutions maintains a level of consistency wherein ticketing and software systems ensure that customers have visibility into the process. “We benchmark our employees in the network operations center as they manage to solve 90 percent of all tickets that are opened on the first call, thus, eliminating the need for escalating the issue to Level 2 or Level 3 engineers,” adds Hessel.
Highlighting Source 1 Solutions’ efficiency, Hessel cites a case study wherein they were chosen for installation and post-deployment survey using Cisco Wireless Technologies for a global retailer. The company created a predictive WLAN design based on the supplied information, using the approved tools and adjusted free parameters as per the needs of the client. Their services included post-deployment verification surveys to verify WiFi coverage after the installation of new wireless infrastructure as well as production and delivery of post-deployment reports. All this was done using AirMagnet software tool and end customer information and site plans in AutoCAD. The project was awarded to Source 1 over several other organizations as they had a global reach from an on-site perspective, which is their core competency.
Scripting similar success stories, Source 1 Solutions have witnessed a 100 percent growth in the last three years and are doing more project-based work to expand to a few more market places.