Janice A. Mahlmann Founder & CEOJanice A. Mahlmann, an enthusiastic advocate for women pursuing S.T.E.M. careers, was engaged in starting up the US operations of a UK-based firm when she first came up with the idea of starting her own company. Placed at the forefront of shifting the UK firm’s business to the US as its head of IT operations, Mahlmann had to be quick to identify the challenges faced by small and medium businesses. There were many, of course, but Mahlmann’s keen eye spotted two in particular: first, the lack of availability and accessibility of quality IT consultants; and second, the lack of a personal relationship and hands-on approach that would benefit clients and their businesses. Mahlmann’s 27 years of experience in IT ranging from a Senior Database Support Engineer to Network Manager—led to the inception of August eTech, one of the very few IT consulting firms owned by women in the MSP landscape.
As a managed service provider (MSP), August eTech manages 24-hour monitoring, maintenance, and problem resolution for IT systems within clients’ businesses. These services help ensure organizations can save a significant amount of money while effectively streamlining their IT operations. August eTech’s managed IT services also offer 24/7/365 proactive assessments and response to critical issues, support for server-side applications, and infrastructure wellness checks along with vendor management. Mahlmann adds, “We make IT operations strategic, comprehensive, and effortless for our clients. August eTech optimizes business performance for companies with interpersonal advice and support.” In IT, a world where so little is personal, August eTech finds a way to personalize each interaction with each client.
However, unlike many other MSPs that offer a multitude of additional services, August eTech only provides four types of services, intending to excel in each one. In addition to MSP services, these include cybersecurity, IT projects, and CIO services. Often, small or medium companies have a blind spot when it comes to managing cybersecurity. “The biggest problem with the owners of small and medium-sized businesses is they don’t understand the need for security mechanisms; they think that since they are small or medium-sized, their IT infrastructure doesn’t need to be as sound, or that they’re not at risk.
We make IT operations strategic, comprehensive, and effortless for our clients
In my view, that’s even a bigger reason to make sure they are secure,” adds Janice. August eTech thus addresses the need for cybersecurity solutions among such organizations with disaster recovery and prevention plans, security cloud services, and other robust offerings. Similarly, the company handholds small businesses through the implementation process for new IT deployments and projects, emphasizing educating its clients as they go.
Additionally, August eTech offers managed CIO (Chief Information Officer) services. August eTech comes alongside client companies and helps them navigate technology so that they can achieve their business goals efficiently. The company discusses and helps clients to discern strategic goals, look at their current technology, and works to keep their budget in line and at the forefront of each solution. CIO services allow businesses to obtain visibility into their existing processes along with the ability to streamline them. Recently, August eTech collaborated with a pharmaceutical client for both MSP and CIO services requirements to SOPs and security standards for their outsourced consultants, which will allow them to scale in terms of revenue while upholding security.
Currently, Mahlmann is bringing together a group of experts to offer more accurate consultancy services to businesses. She is also expanding August eTech to newer cities to connect with more small and medium businesses. Internationally, the company is all set to make its first footprint in the European market next year. Mahlmann says, “The dream we had of helping other businesses has already come true, and we are all set to win over new territories now.”