ITOrizon Inc.: Cutting Edge Omni-Channel Integration and Supply Chain Management

Shan Muthuvelu, President
Omni-channel research and Supply Chain best practices knowledge suggest that cross channel invisibility and lower inventory accuracy lead to an unsatisfied customer. If a company consistently misses sales, fulfillment, transportation savings, and SLAs then this can be taken as a signal that the firm is losing out on business and above all in providing the best customer experience to their end consumers. At the forefront of addressing these challenges, ITOrizon, a premium IT services company delivers high impact professional services across end to end supply chain in business consulting, application consulting, technical services and support services (24/7)in a global onsite, offsite and offshore model. “We are a services based company and we take the ownership of a whole panorama of IT services starting from program management, business analysis, requirement gathering, design, development, quality assurance and testing, to maintenance and production support,” says Shan Muthuvelu, President, ITOrizon.

ITOrizon not only comprehends the end to end omni-channel business but also provides consulting services to IT organizations with respect to the technical architecture, best of the breed applications and master data management opportunities. “ITOrizon apprehends how to gain omni-channel functionalities without compromising the efficiencies needed in planning, forecasting, distribution and quality management,” affirms Muthuvelu. ITOrizon has extensive experience in helping customers go through vendor selection and Request For Proposal (RFP) in the Retail and Supply Chain space. The firm enables the scoping, budgeting, planning and execution of retail and supply chain IT solutions.

ITOrizon specializes in consulting and implementing supply chain solutions (WMS, LMS, OMS) in iSeries, Java, C++, ProC, Delphi and .Net technologies integrated with planning and merchandising systems (ERPs and MDMs). “Finding the right retail and supply chain business architects and consultants, and enabling them to arrive at the right retail and supply chain solution to meet your business needs is a big challenge to IT leaders and that is where as a services provider ITOrizon makes a huge difference,” says Muthuvelu. Apart from general Warehouse Management consulting, ITOrizon specializes in helping customers select the right automation strategy for their warehouses and also the right transportation solutions for their supply chain.

ITOrizon apprehends how to gain omni-channel functionalities without compromising the efficiencies needed in planning, forecasting, distribution and quality management

For instance, ITOrizon supported one of the top 5 Retailers in the US in implementing WM and MHE solutions in a new 800K Sq. Footage Greenfield facility. ITOrizon also supported the customer in seamless integration with industry leading ERP, MDM and OMS applications using the latest technology architecture. ITOrizon also helped design, develop and implement many complex in-house proprietary solutions in enabling the efficiencies and capabilities needed without disrupting the architecture and features of the packaged vendor applications which are from various vendors running in various technology platforms and various versions. Functional limitations, technical incompatibilities, and integration challenges were present in the packaged solutions and legacy applications, “We consistently provide all the required capabilities, security, performance, scalability, and availability for the new retail landscape,” says Muthuvelu.

“As customer service is of prime importance we deliver a total, comprehensive, end-to-end solution keeping the end consumer satisfaction in mind and not just our customer,” says Muthuvelu. Continuing in the same thread, ITOrizon’s Core Value is Customer Satisfaction and its guiding principles are Constant Dialogue, Concrete Action, Continuous Improvement, and Care, Quality as well as Transparency. ITOrizon plans to expand its operations to Canada, Dubai and South America all the while maintaining its stronghold in the U.S and India.

ITOrizon Inc.

Atlanta, GA

Shan Muthuvelu, President

Provides consulting, technical and support services in the Retail and Omni-channel commerce, and Manufacturing & Distribution domains across enterprise resource planning, supply chain, master data management, order management and program management