
Implementing Solutions to Improve Customer Base


Larry Steinberg, CTO & SVP - Technology, Agilysys
Mobility is the most significant trend that the industry is witnessing currently. It will remain a powerful technology trend and an essential driver of IT change in the impending years. Additionally, mobility technology comprises of cloud service. Big Data in analytics is another significant trend, which will play an equally vital role in customer base. Moreover, wearable payouts are similarly valuable for businesses.
"In order to achieve improvements in every organization, it is important to drive innovations for customers"
In order to achieve improvements in every organization, it is important to drive innovations for customers. In the area of customer service, implementing this function at the core remains the focus.
Technology Shaping the Industry
We focus on hospitality and do not operate much into healthcare sector. From the hospitality perspective, apart from the technology trends that I mentioned earlier, another significant aspect, which we operate for our customers, is to assist them in becoming more efficient and competent.
Technology plays an important role in every organization. From our customers’ perspective, technology assists in delivering superior customer service skills. Secondly, it can drive improved processes over the companies that we serve. Another noteworthy aspect is technology could also be employed to build more domains.
Preparing For Roadblocks
As a CTO, my role has evolved in terms of developing platforms in order to maintain better customer service. This feature enabled us to become experts in this area. Therefore, we really strive to comprehend our customers' needs. We keep discovering new methods of solving problems in order to aggregate potential customers and in turn employ solutions with huge impacts in the industry. Technology is changing rapidly; therefore, we should be in the right directions to cope up with the mounting challenges. Thus, there is mounting challenges, with increasing competition. (As told to Joe Philip)
ON THE DECK
Featured Vendors
Retail Professional & IT Services Inc (RP&IT Services): Affordable IT Services for Retail Professionals
IntelliPoint Technologies: Efficient Operations through Network Automation and Cybersecurity Protection
VisiCore Technology Group, LLC: Certified Splunk Architects Offering Professional Consulting and Managed Services
Agile Transformation: Helping Organizational Leaders Transform their Culture to Healthy, High-Perfor
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
The Intelligent Legal Department
Data Protection Trends - GDPR as a forthcoming global privacy benchmark
The 5 questions you should be asking about legal tech
Technology as a Tool to Aid the Legal Function
Building On Your Legal Tech Journey
Enhancing Productivity of Lawyers with Technology
